The current processing time for personalised orders is 7 to 10 business days.

For fully bespoke or custom/personalised orders, the timeline looks a little different and will vary depending on requirements. We are happy to talk through timings with you if you are considering our full design and print services.

For Semi-custom orders, once we have received your order, expect to receive proofs for approval within 3 working days. On approval, we then work to a 7-12 day lead time to dispatch your order. For fully bespoke orders we will communicate with you directly about this, due to the more complex nature of the design and sign off process.

Unfortunately, sometimes our timing may vary due to circumstances beyond our control, but we will always stay in touch and keep you informed about your status.

As soon as your order is submitted it will go straight into our production queue. There is a chance it may not have gone to the studio however, so please contact us within 3 hours to request to cancel your order.

Unfortunately we are not able to make amends to existing orders, therefore you will need to resubmit your order with the correct information/personalisation, once we have approved the cancellation.

We cannot take responsibility for any customer mistakes made when creating your personalised items, so please double check any details submitted.

For bespoke orders there will be a proofing process for your approval via email, before going to print.

Please contact us as soon as possible if you need to cancel an order. Personalised, semi-custom and bespoke orders cannot usually be cancelled once design work, material ordering or production has begun. Eligible non-personalised products remain subject to the cancellation rights explained in our Returns and Refunds Policy.

Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. All products are shipped via Royal Mail. Shipping fees are non-refundable in the case of returns.

At the moment, we only deliver in the UK from our online store, but can discuss options for international shipping on bespoke orders.

Due to the nature of our small business, we do not offer returns on any personalised products.

Please get in touch if you have questions or concerns about your specific item.

Yes. For eligible non-personalised products purchased online, please contact us within 14 days of delivery to request a return. You will then have a further 14 days to send the product back to us. Products must be unused, unmarked, undamaged and returned securely with their original packaging. We do not cover return costs, so you'll be responsible for the cost of shipping your item back to us.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thefinerycompany.co.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Approved refunds will be issued to the original payment method within 14 days of receiving the returned product, or receiving satisfactory evidence that it has been sent back, whichever occurs first.

All of our personalised stationery products are hand-printed in Norfolk, UK, using the traditional letterpress printing process.

We use two different manual printing presses, including an Adana and an old art platen press which dates back to the 1850's.

We aim to be as transparent as possible and strive to be friendly to the environment with our processes.

- All of our letterpress cards and stationery packs are hand printed, using a manual Letterpress machine.

- We avoid using plastic shipping products when we can - nearly all items are shipped in paper, wood or card.

- The paper manufacturer/supplier we are working with is B Corp Certified.

- Our workshop is powered by Solar energy.