Terms of Service

Last updated: 13 July 2026

1. About these terms

Welcome to The Finery Company.

These Terms of Service set out the terms on which you may use our website and purchase products or services from us. They apply to orders placed through our online store, by email, through an invoice or quotation, or by any other method agreed with us.

In these Terms:

• “we”, “us” and “our” mean Loren Aldridge-Clouston, trading as The Finery Company;

• “you” and “your” mean the person placing the order;

• “Products” means the physical goods we supply;

• “Services” means any design, artwork, proofing, personalisation, printing, production or associated services we provide;

• “Order” means your request to purchase Products or Services from us;

• “Personalised Products” means Products made using names, dates, wording, artwork, colours, sizes or other information selected or supplied by you;

• “Semi-custom stationery” means an existing design adapted using your wording, personal information or selected design options; and

• “Bespoke stationery” means stationery designed or substantially adapted specifically for you.

Please read these Terms carefully before placing an Order.

By placing an Order, approving a quotation, paying an invoice or asking us to begin work, you confirm that you have read and agree to these Terms, together with our Privacy Policy, Refund Policy and any quotation or order-specific terms supplied to you.

Nothing in these Terms affects your statutory rights.

2. Our business details

The Finery Company is the trading name of Loren Aldridge-Clouston, a sole trader.

Trading name: The Finery Company
Proprietor: Loren Aldridge-Clouston
Business address: 2 London Street, Whissonsett, Norfolk, NR20 5ST
Email: hello@thefinerycompany.co

References within these Terms to “The Finery Company”, “we”, “us” or “our” mean Loren Aldridge-Clouston, trading as The Finery Company.

3. Using our website

You may use our website only for lawful purposes.

You must not:

• misuse the website or knowingly introduce viruses, malware or other harmful material;

• attempt to gain unauthorised access to the website, its server or connected systems;

• copy, extract, scrape or commercially exploit website content without permission;

• use our website or content in a way that infringes our intellectual property rights or those of another person;

• submit false, misleading, abusive or unlawful information; or

• use our Products, designs or Services for commercial resale unless agreed with us in writing.

We may suspend or restrict access to our website if we reasonably believe it is being misused.

We do not guarantee that the website will always be available, uninterrupted or free from technical errors.

4. Our Products and handmade character

Our Products are thoughtfully designed and made by hand, often in small batches and using traditional printing and finishing methods.

Because of the handmade nature of our work, slight variations may occur between Products and between separate production runs. These may include reasonable variations in:

• ink coverage and colour;

• print impression and depth;

• letterpress or debossed finish;

• registration, positioning and alignment;

• paper tone, texture and grain;

• trimming and finished dimensions; and

• the appearance of hand-finished details.

These subtle variations are part of the character of handmade stationery and will not normally be considered faults.

This does not apply where a Product is materially different from its description, the approved proof or the specification agreed with you.

5. Product descriptions, images and colours

We make reasonable efforts to describe and present our Products accurately.

However, colours may appear differently depending on your device, screen settings, lighting and surrounding colours. Digital proofs are intended to show layout, wording and general colour direction, but they cannot guarantee an exact printed colour match.

Paper, envelopes, inks and other materials may also vary slightly between batches.

Where precise colour or material matching is especially important, we may recommend that you approve a physical sample before production. Samples, custom colour matching and printed prototypes may incur an additional charge.

Product measurements are approximate unless expressly described as exact.

We may make minor changes to materials or production methods where necessary, provided these do not materially alter the appearance, quality or purpose of the Product.

6. Placing an Order

When you submit an Order, you are offering to purchase the Products or Services described.

An automated order acknowledgement confirms that we have received your Order. It does not necessarily mean that we have accepted it.

For standard online Orders, a contract is formed when we send an order acceptance or dispatch confirmation, or when we begin producing your Order, whichever occurs first.

For Semi-custom or Bespoke Orders, a contract is formed when:

1. we confirm the quotation or specification in writing;

2. you accept the quotation or specification;

3. you agree to these Terms; and

4. the required initial payment or full payment has been received.

We may decline or cancel an Order before acceptance where:

• a Product is unavailable;

• materials or production capacity are unavailable;

• there is an obvious pricing or description error;

• we cannot meet the requested deadline;

• payment cannot be authorised;

• the Order contains unlawful, infringing, offensive or inappropriate content; or

• we reasonably believe the Order is fraudulent or intended for unauthorised resale.

If we decline an Order after taking payment, we will refund the amount paid unless we are entitled to retain an amount for work already completed at your express request.

7. Prices and payment

Prices displayed on our website are shown in pounds sterling.

The price payable will be the price confirmed at checkout, within your quotation or on your invoice. Delivery charges will be shown separately unless expressly included.

Any applicable taxes will be included or identified as required.

We may change our prices at any time, but changes will not affect Orders already accepted unless the specification is later changed by agreement.

Quotations are valid for the period stated within the quotation. Where no period is stated, quotations are valid for 30 days.

Standard online Orders and Semi-custom Orders must be paid for in full before design or production begins, unless we agree otherwise.

For fully Bespoke wedding stationery projects, our usual payment structure is:

• a 50% initial project payment to secure the project and begin design work; and

• the remaining balance following design approval and before production begins.

Different payment stages may be stated within an individual quotation. Where an order-specific quotation differs from these general Terms, the quotation will take precedence for that Order.

Production will not begin until all amounts due at that stage have been paid.

Additional Products, design work, amendments, rush fees, specialist materials or specification changes will be quoted separately. We will obtain your approval before adding material additional charges.

You confirm that you are authorised to use the payment method supplied.

8. Personalisation information

You are responsible for providing complete, accurate and final personalisation information.

This includes, where relevant:

• names and spelling;

• dates and times;

• venue details and addresses;

• contact information;

• guest names;

• menu choices;

• table information;

• quantities;

• wording and punctuation;

• delivery details; and

• any other information required for your Order.

Please check all information carefully before submitting your Order.

We cannot accept responsibility for errors resulting from inaccurate, incomplete or incorrectly submitted customer information, except where we have failed to reproduce information in accordance with the approved proof or agreed specification.

9. Amendments to standard personalised Orders

Personalised Orders usually enter our production queue shortly after being placed.

If you notice an error, please contact hello@thefinerycompany.co within three hours of placing your Order.

We will check whether the Order can still be stopped. We cannot guarantee that cancellation or amendment will be possible, even where you contact us within three hours.

We are not normally able to amend an existing online Order. Where we agree to cancel an Order before work has begun, you may need to place a replacement Order containing the correct information.

Once design, personalisation, printing or production has begun, an Order cannot be amended or cancelled for a change of mind.

The three-hour period is a discretionary opportunity for us to try to assist. It does not create a guaranteed amendment or cancellation right for clearly personalised Products.

10. Semi-custom stationery

For Semi-custom stationery, we normally aim to provide an initial digital proof within three working days of receiving:

• your completed Order;

• full payment;

• your final wording; and

• all necessary personalisation information.

Once you have approved the proof, our usual production lead time is approximately 7 to 12 working days before dispatch.

These times are estimates and may vary according to order size, print method, materials, amendments and studio capacity.

Any different timeframe shown on the relevant product page, quotation or order confirmation will take precedence.

11. Bespoke and wedding stationery projects

Bespoke and wedding stationery projects may include design services as well as personalised physical goods.

A project is considered to have begun once we have carried out work or made commitments specifically for your Order. This may include:

• reviewing your brief, wording or references;

• carrying out research or creative development;

• preparing moodboards or design concepts;

• creating or adapting artwork;

• drawing an illustration, crest, monogram or motif;

• typesetting or preparing proofs;

• making design amendments;

• reserving studio or production time;

• ordering paper, envelopes or specialist materials;

• commissioning printing plates, dies, blocks or foils;

• booking external suppliers; or

• beginning printing, finishing, assembly or packaging.

Where you ask us to begin design services within any applicable statutory cancellation period, we may ask you to provide a separate written confirmation that you expressly request us to begin work immediately.

If a cancellation right applies to the service element and you cancel after expressly asking us to begin, you will be responsible for the reasonable value of work completed up to cancellation.

Personalised and made-to-specification Products cannot be cancelled or returned merely because you change your mind.

Initial project payments

An initial project payment secures space within our schedule and enables design and preparation work to begin.

Once the project has begun, the initial project payment is non-refundable to the extent that it represents:

• design or administrative work completed;

• studio or production time reasonably reserved;

• materials ordered;

• supplier or production charges;

• custom plates, dies or other production items;

• work that cannot reasonably be reused for another customer; and

• other reasonable costs or losses arising directly from the cancellation.

In most cases, design work begins shortly after payment and the initial project payment will therefore no longer be refundable.

We will not retain more than is reasonable in relation to the work completed, costs committed and losses resulting from the cancellation.

Once final artwork has been approved and production has begun, the full Order price will normally remain payable because the Products are being made specifically to your approved specification.

Wedding changes, postponements and cancellations

A change to your wedding date, venue, guest list, colour scheme or other event arrangements does not automatically cancel your stationery Order or entitle you to a refund.

We will try to accommodate reasonable changes where possible. Additional design work, new materials, replacement printing plates or reprinting will be charged separately.

If your wedding is postponed or cancelled after work has begun, any refund or remaining amount payable will be assessed according to the stage reached, the work completed and the costs already committed.

12. Proofs and approval

Where a proof is included, it will be sent electronically to the email address supplied with your Order unless agreed otherwise.

You must review every proof carefully.

Your review should include:

• spelling and grammar;

• names and titles;

• dates and times;

• addresses and contact details;

• quantities;

• guest information;

• menu and table information;

• wording and punctuation;

• layout and order of content;

• colours and selected materials; and

• the complete specification of the Order.

We will exercise reasonable care when preparing your artwork, but our proofing process does not replace your responsibility to check customer-supplied content.

Approval must be provided in writing, normally by email.

Once you approve a proof:

• you confirm that the artwork and information are correct;

• you authorise us to proceed with production;

• further changes may not be possible; and

• any permitted change may incur additional design, material and production charges.

We cannot provide a free reprint or refund for an error that:

• originated in information supplied by you;

• was visible in the approved proof; and

• was reproduced in accordance with that proof.

This does not apply where we produce something materially different from the approved proof or introduce an error after approval.

If you identify an error after approval, please contact us immediately. We will try to help if production has not begun, but we cannot guarantee that changes will be possible.

13. Included amendments

The number of design revisions included will be stated on the product page, quotation or invoice.

Unless otherwise stated, one reasonable round of amendments is included with a Bespoke quotation.

Additional amendment rounds, substantial changes in creative direction, replacement concepts, major wording changes or alterations to the agreed specification may be charged separately.

A request to return to an earlier design direction after subsequent work has been completed may count as an additional amendment.

Any additional fee will be communicated before the additional work is undertaken.

14. Quantities and changes to an agreed Order

The quantities stated in your Order confirmation, quotation or invoice form part of the agreed Order.

Our pricing is based on the complete quantity and specification and may include fixed costs such as:

• design and artwork preparation;

• print setup;

• printing plates, dies or blocks;

• supplier minimum quantities;

• paper and envelope orders;

• studio time;

• production time; and

• finishing and packaging.

A reduction in quantity after agreement will be treated as a partial cancellation of the Order. It will not automatically result in a proportional refund or reduction in the agreed price.

Once a project has begun, we will not refund individual items or reduce the agreed Order value solely because you no longer require the full quantity originally confirmed.

If you request a reduction before any work has begun or costs have been committed, we may agree to re-quote the Order. Revised unit prices, minimum quantities, administration charges and supplier requirements may apply.

Requests to increase quantities are subject to material availability and production capacity.

Additional quantities requested after production has begun may require a separate print run, new setup and further supplier costs. They may therefore carry a higher unit price.

Nothing in this section affects your rights where the quantity supplied is less than the quantity you paid for or the Products are faulty or not as agreed.

15. Customer delays and project timescales

Production and delivery estimates depend on you supplying information, feedback, proof approval and payment promptly.

If you delay:

• supplying wording or artwork;

• approving samples or materials;

• responding to proofs;

• confirming quantities;

• approving final artwork; or

• paying an amount when due,

we may need to revise the project schedule and delivery estimate.

We are not responsible for a missed original deadline where that deadline becomes unachievable because of a customer delay.

Where a project remains inactive because we are waiting for you, we may pause it and allocate the production slot to another Order.

If a project remains inactive for more than 60 days, we may require a revised quotation before work resumes. Material costs, supplier pricing and availability may have changed during that time.

16. Dispatch times

We aim to dispatch off-the-shelf and ready-to-ship Products within 2 to 3 working days unless a different timeframe is stated on the product page.

Personalised, Semi-custom, custom and Bespoke Products have longer lead times.

For Semi-custom Orders, our usual lead time is:

• an initial proof within three working days once payment and complete information have been received; followed by

• approximately 7 to 12 working days to dispatch after final proof approval.

Fully Bespoke Orders follow the schedule agreed within the quotation or project correspondence.

Dispatch and production times are estimates unless we have expressly confirmed a fixed deadline in writing.

Working days exclude Saturdays, Sundays and bank holidays in England.

17. UK shipping

We currently deliver online store Orders within the United Kingdom using Royal Mail.

Available delivery methods and charges are shown at checkout. Checkout information will take precedence if prices or services change.

Saver shipping

Saver shipping is currently charged at £1 and is available for eligible single greeting card Orders.

Orders are sent using Royal Mail 2nd Class. This service usually takes approximately 2 to 3 working days from dispatch.

This is not a tracked service and delivery is not guaranteed within that timeframe.

Express card shipping

Express card shipping is currently charged at £3.50 and is available for eligible single greeting card Orders.

Orders are sent using Royal Mail 1st Class. Royal Mail aims to deliver these Orders on the next working day following dispatch, but this service is not guaranteed and does not include full tracking.

Standard delivery

Standard delivery is currently charged at £3.50 and is available for larger card, stationery and small parcel Orders.

Orders are usually sent using Royal Mail Tracked 48. This service normally takes approximately 2 to 3 working days from dispatch and includes tracking.

Free UK delivery

We currently offer free standard UK delivery on eligible Orders over £50.

These Orders are usually sent using Royal Mail Tracked 48 unless another service is considered more appropriate.

Bespoke and wedding stationery delivery

Delivery for custom, Bespoke and wedding stationery is quoted separately.

Because of the value and time-sensitive nature of these Orders, we usually use Royal Mail Special Delivery Guaranteed by 1pm, with tracking and a signature on delivery.

The delivery service and charge will be confirmed within your quotation or invoice.

A Royal Mail service guarantee remains subject to Royal Mail’s terms and any stated exclusions.

18. International delivery

Our online store currently accepts delivery addresses within the United Kingdom only.

International delivery may be available for selected Bespoke Orders by prior agreement.

International delivery charges will be quoted separately. The customer will be responsible for any applicable import duties, taxes, customs charges or local handling fees unless agreed otherwise.

International delivery estimates may be affected by customs and local carrier processes.

Separate delivery or consumer terms may apply depending on the destination country.

19. Delivery dates and time-sensitive Orders

Delivery estimates begin from the date of dispatch, not the date the Order was placed.

If your Order is required for a wedding, event or other fixed date, you must tell us before placing or confirming the Order.

We will take reasonable care when advising on production and delivery timings. However, a wedding or event date will not by itself create a guaranteed delivery deadline.

A delivery date will be considered binding only where we have expressly confirmed in writing that the Order will be delivered by that date.

We recommend allowing sufficient time between expected delivery and your event.

20. Tracking

Where a tracked delivery service is used, tracking information will normally be provided after dispatch.

Saver and Express card shipping use Royal Mail 2nd Class or 1st Class and do not include full tracking.

Tracking information may not update immediately after collection.

21. Delivery address

You are responsible for checking that your delivery address is complete and accurate.

If you notice an error, contact hello@thefinerycompany.co immediately. We will try to amend the address if the Order has not been dispatched, but we cannot guarantee that this will be possible.

Where an Order is delayed, returned or lost solely because you supplied an incorrect or incomplete address:

• additional delivery charges may apply;

• personalised Products will not automatically be refunded;

• replacement or reproduction charges may apply; and

• the original delivery charge will not normally be refundable.

This does not apply where the carrier delivers the Order incorrectly despite having been supplied with the correct address.

22. Delivery delays and lost Orders

Most Orders arrive within the estimated timeframe, but delays may occur during busy seasonal periods, bank holidays, adverse weather, industrial action or postal disruption.

If your Order does not arrive within the expected timeframe, please contact us and we will investigate.

For untracked services, Royal Mail may require us to wait until its recommended loss period has passed before a claim or replacement can be processed.

Where an Order is confirmed lost while it remains our responsibility, we will arrange an appropriate replacement or refund.

Any replacement will be subject to material availability and a reasonable reproduction timeframe.

Nothing in this section limits your statutory rights relating to late or failed delivery.

23. Responsibility for the Products during delivery

The Products remain at our risk until they are delivered into the physical possession of:

• you;

• a person identified by you to receive them; or

• a person at the delivery address who accepts them on your behalf.

If you independently arrange a carrier that was not offered by us, responsibility may pass when we provide the Products to that carrier.

24. Returns, cancellations and refunds

Our detailed Refund Policy forms part of these Terms and can be viewed at [INSERT REFUND POLICY LINK].

Non-personalised Products

Eligible non-personalised Products purchased online may be cancelled in accordance with your statutory cancellation rights.

You must notify us within 14 days of receiving the Product. You will then have a further 14 days to return it.

Returned Products must be unused and handled only as reasonably necessary to inspect them. We may reduce a refund where handling has reduced the value of the Product.

You are responsible for the cost of returning an unwanted non-personalised Product unless it is faulty, damaged or incorrect.

Where a statutory cancellation right applies, we will refund the cost of our least expensive standard delivery method. Any additional amount paid for express or enhanced delivery will not be refunded.

Personalised, custom and Bespoke Products

Products made to your specifications or clearly personalised cannot be cancelled, returned or exchanged because you change your mind.

This includes Products containing names, dates, personal wording, custom artwork or other customer-specific details.

A discretionary cancellation may only be considered where:

• you contact us before work has begun;

• no personalised materials have been ordered;

• no design or production costs have been incurred; and

• we confirm the cancellation in writing.

Exchanges

We do not offer exchanges for unwanted Products.

Where a Product is faulty, damaged or incorrect, we will assess the issue and provide an appropriate remedy.

25. Faulty, damaged or incorrect Products

Please inspect your Order promptly after delivery.

If a Product is faulty, damaged in transit, materially different from the approved proof or not the Product ordered, contact hello@thefinerycompany.co as soon as reasonably possible.

Please provide:

• your name and Order number;

• a description of the issue;

• clear photographs of the Product;

• photographs of the outer and inner packaging; and

• any other information reasonably required to assess the issue.

Where appropriate, we will arrange a repair, replacement, reprint, price reduction or refund in accordance with your statutory rights.

We will cover reasonable return costs where a Product is confirmed to be faulty, damaged or incorrect.

Handmade variations described in section 4 will not normally be treated as faults unless they materially affect the quality, description or agreed appearance of the Product.

26. Customer-supplied materials

You confirm that you have the right to provide and authorise us to use any wording, photographs, illustrations, logos, monograms, artwork or other content supplied for your Order.

You must not ask us to reproduce content that:

• infringes copyright, trademark or other rights;

• contains unlawful or defamatory material;

• breaches another person’s privacy;

• is discriminatory, threatening or abusive; or

• would otherwise be unlawful for us to reproduce.

We may refuse or stop work on content we reasonably believe creates a legal or ethical concern.

You will be responsible for reasonable losses directly caused by your unauthorised supply of third-party material, to the extent permitted by law.

27. Intellectual property

All intellectual-property rights in our website, branding, photographs, text, product designs, illustrations, layouts, artwork and creative concepts belong to Loren Aldridge-Clouston, trading as The Finery Company, or our licensors.

Purchasing stationery does not transfer ownership of the underlying design or artwork.

Unless expressly agreed otherwise in writing:

• final printed Products are licensed for your personal use;

• original artwork remains our property;

• editable and print-ready files are not supplied;

• illustrations, monograms, crests and layouts may not be reproduced by another supplier;

• printing plates, dies, blocks and production files remain our property; and

• you may not manufacture, copy, sell or commercially exploit our designs.

Any purchase of copyright or broader commercial usage rights must be expressly agreed and may be subject to an additional fee.

We may retain artwork and production materials for potential reorders, but we do not guarantee permanent storage or future availability.

Reorders will be quoted separately and may be affected by material availability, minimum quantities and supplier pricing.

28. Portfolio photography and publicity

We may photograph completed stationery for our portfolio, website, social media, printed materials and other promotional use.

We will use reasonable care when displaying personalised stationery and will avoid publishing sensitive personal information such as private addresses, telephone numbers or guest contact information.

Where possible, we will avoid publishing time-sensitive wedding information before the event has taken place.

If you do not wish your stationery to be photographed or shared, please tell us in writing before dispatch.

Our Privacy Policy explains how we handle personal information.

29. Reviews and feedback

If you submit a review, photograph, testimonial or other feedback, you give us permission to display and reproduce it for the purposes of promoting and improving our business.

You confirm that you own or have permission to share any content submitted.

We may edit feedback for length or formatting, but we will not intentionally change its meaning.

We may decline or remove content that is unlawful, abusive, misleading, irrelevant or infringes another person’s rights.

30. Third-party services and links

Our website may contain links to websites, payment services or tools operated by third parties.

We are not responsible for the content, availability or practices of independent third-party websites.

Your use of a third-party service may be governed by that provider’s own terms and privacy policy.

This does not limit our responsibility for suppliers or delivery providers acting on our behalf in fulfilling your Order.

31. Shopify

Our online store is hosted and supported by Shopify.

Shopify provides the ecommerce platform that enables us to display Products, process Orders and provide website functionality.

Your purchase contract is with Loren Aldridge-Clouston, trading as The Finery Company, not Shopify. Shopify is not the seller of our Products and is not responsible for fulfilling your Order.

Information may be processed by Shopify as described in our Privacy Policy and Shopify’s applicable privacy information.

32. Privacy

We process personal information in accordance with our Privacy Policy, available at [INSERT PRIVACY POLICY LINK].

By using the website or placing an Order, you acknowledge that personal information may be processed by Shopify, payment providers, delivery providers and other suppliers where necessary to operate the website and fulfil your Order.

Please review our Privacy Policy for information about how we collect, use, store and protect personal information.

33. Events outside our reasonable control

We will not be responsible for delay or failure caused by an event outside our reasonable control.

Such events may include:

• postal or courier disruption;

• industrial action;

• adverse weather;

• fire, flood or natural disaster;

• power, equipment or internet failure;

• supplier or material shortages;

• illness or emergency;

• changes in law;

• government action;

• transport disruption; or

• other circumstances that could not reasonably have been prevented.

We will contact you as soon as reasonably possible if such an event materially affects your Order and will take reasonable steps to minimise the effect.

Where the event continues and substantially prevents us from fulfilling the contract, either party may be entitled to end the affected part of the contract. Any refund will take account of work already completed, personalised Products already produced and costs reasonably incurred, subject to applicable law.

34. Our responsibility to you

We will provide our Services with reasonable care and skill and supply Products that conform to the contract and applicable consumer law.

We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Our Products are supplied for private and domestic use unless we agree otherwise. We are not responsible for business losses, loss of profit, loss of revenue, loss of opportunity or business interruption arising from consumer use of our Products.

We are not responsible for:

• errors contained in customer-supplied information and reproduced in an approved proof;

• changes to your wedding, event or guest requirements;

• delays caused by your failure to provide information, approval or payment;

• minor handmade variations;

• colour differences caused by screen display settings; or

• losses caused solely by incorrect delivery details supplied by you.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of rights that cannot legally be excluded;

• defective Products under applicable law; or

• any other liability that cannot lawfully be limited.

35. Ending the contract because of our breach

Nothing in these Terms prevents you from exercising a legal remedy where we:

• fail to supply the Products;

• supply faulty or misdescribed Products;

• fail to follow the approved specification;

• fail to provide Services with reasonable care and skill; or

• commit another material breach of contract.

Please contact us promptly so that we have a reasonable opportunity to assess and resolve the matter.

36. Ending or suspending an Order because of customer breach

We may suspend work or end the contract where you:

• fail to pay an amount when due;

• fail to supply necessary information;

• do not respond to proofing requests for a prolonged period;

• ask us to produce unlawful or infringing material;

• behave abusively or threateningly towards us or our suppliers; or

• materially breach these Terms.

Where possible, we will provide reasonable notice and an opportunity to remedy the issue.

If the contract ends because of your breach, you remain responsible for work completed, Products produced and reasonable costs already incurred.

37. Changes to these Terms

We may update these Terms from time to time.

The Terms applicable to your Order will normally be those published or supplied when your contract was formed.

A later change will not retrospectively alter an accepted Order unless:

• the change is required by law;

• it benefits you; or

• you agree to it.

The latest version will be published on this page with the date of the update.

38. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be treated as removed or modified to the minimum extent necessary.

The remaining Terms will continue in effect.

39. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

40. Entire agreement and order-specific terms

These Terms, together with your Order confirmation, quotation, invoice, approved proof, Refund Policy and Privacy Policy, form the agreement between you and us.

Where an individual quotation or written project agreement contains terms that are more specific than these general Terms, those specific terms will take precedence for that Order.

Nothing in this section excludes liability for fraud or prevents information supplied to a consumer from becoming contractually binding where required by law.

41. Transferring the contract

You may not transfer your rights or obligations under an Order to another person without our written agreement.

We may transfer our rights or obligations where this does not reduce your rights or materially disadvantage you.

42. Governing law and jurisdiction

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales.

If you live in Scotland, you may also bring proceedings in the Scottish courts.

If you live in Northern Ireland, you may also bring proceedings in the Northern Irish courts.

43. Contact and complaints

Questions, cancellation requests and complaints should be sent to:

The Finery Company
Loren Aldridge-Clouston, sole trader
Address: 2 London Street, Whissonsett, Norfolk, NR20 5ST
Email: hello@thefinerycompany.co

Please include your name, Order number and a clear description of your enquiry.

We will aim to respond within a reasonable period and work with you to resolve any issue fairly.